Responsibilities

• We need to creatively generate Web banners, social media posts, presentations, backdrops, newsletters, brochures and other collaterals required
• Maintain brand identity , visual aesthetics consistently across all platforms
• Understand the best practices, and implement new ideas and visually Creating email templates , brochure designs ,all other creative materials
• Manage the design and uploading process for all project materials, based on best practices for using a content management system
• Use trend intelligence and knowledge of historical and current markets when designing and executing specific classifications
• Website Maintenance

REQUIRED SKILLS AND QUALIFICATIONS

• Exceptional creativity and innovative design skills
• 3 to 5 years (academic and professional) with design software, including Illustrator, InDesign, Photoshop, Dreamweaver
• Meeting the timelines and creating an organized plan on Month on Month basis
• Organizational and time-management skills for meeting deadlines in a fast-paced environment
  Desire to continue building skill set with education and training

PREFERRED SKILLS AND QUALIFICATIONS

• Three or more years of experience in professional graphic design, preferably with a creative or marketing agency
• Bachelor’s degree (or equivalent) in graphic design, art, or related discipline
• Working knowledge of CSS3, HTML5, and JavaScript
• Knowledge of WordPress and content management systems
• Photography experience and proficiency with photo-editing software
• Video editing /knowledge video presentations
• Mailchimp/SEMRUSH /CRM exposure

Expectations:

• Expertise in Product IT Implementation in India (experience in Education is a strong Plus)
• Demonstrated expertise in Customer management at various levels
• Outstanding Communication Skills
• A go-getter with the ability to ensure customer satisfaction
• Travel within India and International travel as needed

Responsibilities:

• Manage a team of 5 resources to deliver the implementation and support services
• Execute the Implementation/Support Services as per the defined processes
• Get Milestone Sign offs in a timely manner on the implementation and support
• Ensure Accounts Receivable for the respective accounts is efficient and achieved as per the Invoicing Schedule

• Customer Success Manager with 5 to 10 years of experience
• Proactive and experienced Customer Success Manager
• Develop and maintain strong relationships with key stakeholders, understanding their business objectives and aligning our solutions to meet those goals.
• Regularly review customer usage and performance metrics to ensure they are achieving their desired outcomes
• Identify opportunities for customers to maximize their use of our ERP solutions and recommend additional features or services.
• Proactively manage renewals and work to minimize churn by demonstrating ongoing value.
• Collaborate with the implementation and support teams to ensure a seamless customer experience.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Maintain accurate records of customer interactions and updates.
• Provide regular reports on customer health, engagement levels, and potential risks

Senior Manager – Implementation with 8-10 years of experience

Leadership:

• Lead end-to-end ERP implementation projects for institutional clients, from initial scoping and planning through to final delivery.
• Develop and manage detailed project plans, timelines, and budgets to ensure on-time and on-budget delivery.

Client Engagement & Relationship Management:

• Serve as the primary point of contact for institutional clients during the implementation process.
• Build and maintain strong relationships with key stakeholders, ensuring alignment on project goals and objectives.
• Understand clients’ unique needs and customize the ERP solution to meet those requirements.

Team Management:

• Manage and mentor a team of implementation specialists, providing guidance and support throughout the project lifecycle.
• Coordinate teams & cross-functional teams to ensure seamless project execution.

Process Improvement:

• Develop and implement best practices for ERP implementation, ensuring continuous improvement in project delivery.
• Identify and mitigate potential risks and challenges, ensuring projects stay on track and meet quality standards.

Training & Change Management:

• Oversee the development and delivery of comprehensive training programs for client staff, ensuring smooth adoption of our system
• Lead change management initiatives to help institutions transition effectively to the new system.

Quality Assurance & Reporting:

• Ensure all deliverables meet the highest quality standards and are fully aligned with client expectations.

Assistant manager – Implementation & Support with 3-5 years of experience

Implementation Support:

• Assist in managing the end-to-end implementation process for projects, ensuring timelines, budgets, and client expectations are met.
• Collaborate with clients to gather requirements, configure the system, and customize solutions to meet specific needs.
• Coordinate with cross-functional teams to ensure successful project delivery.

Client Training & Onboarding:

• Provide hands-on training to client teams, ensuring they understand and can effectively use the system.
• Develop training materials and documentation to support the onboarding process.

Ongoing Customer Support:

• Serve as a key point of contact for clients post-implementation, addressing any issues, questions, or concerns they may have.
• Troubleshoot and resolve technical issues, working closely with the support team to ensure timely resolution.
• Monitor system performance and user feedback to identify areas for improvement or additional training.

Quality Assurance:

• Ensure that all implementations follow best practices and meet the company’s quality standards.
• Conduct post-implementation reviews to assess project success and client satisfaction, gathering feedback for continuous improvement.

Team Coordination & Reporting:

• Assist the Implementation & Support Manager in leading the team, providing guidance and support as needed.
• Prepare and present regular reports on project status, client satisfaction, and support activities to senior management.

Process Improvement:

• Identify opportunities to enhance implementation and support processes, driving efficiency and improving client outcomes.