Enhancing Service Management: Introducing the Upgraded Camu Services Feature
Loading content...
Stay up to Date
Loading content...
Stay up to Date
Table of Content:
Enhanced Services Module: A Complete Transformation from Student Services
Key Features of the Camu Services Module
Creating and Updating a Service Workflow
Raising a Service Request
Processing Service Requests
Transferring Service Requests
The Future of Service Management with Camu
Previously known as the 'Student Services' module, the newly enhanced 'Services' feature in Camu has evolved into a comprehensive ticketing system that facilitates any kind of service requests and grievance management for all stakeholders, including students and staff. With this upgrade, institutions can efficiently handle a wide range of service requests, from student ID card issuance to staff attendance extensions, all within a structure workflow.
The module now enables staff to raise requests directly while ensuring streamlined approvals, service-level agreement (SLA) enforcement, and document attachments. Additionally, a 'Transfer Service' feature allows pending requests to be reassigned to another staff member if the original assignee is unavailable. Fully integrated into the Camu application, this update ensures seamless workflow management for all users.
Administrators can create and configure various service workflows tailored to institutional needs. For example, a service workflow for "Adding Attendance Beyond Cut-off Date" can be set up and categorized under "Academic Services".
Administrators have the flexibility to:
-Define service categories on demand.
- Assign unique service codes.
- Specify approval requirements and designate responsible staff.
- Set up escalation procedures for SLA violations.
- Define terms and conditions in a rich text format.
- Configure temporary services with defined start and end dates.
- Specify service fees and determine payment conditions.
- Customize service ID numbering schemes.
- Associate custom-designed request forms.
Service workflows can be updated at any time to accommodate evolving institutional requirements.
Once a service workflow is configured, eligible users—students or staff—can submit requests accordingly. Users can raise requests for themselves or, where applicable, on behalf of others. Each request can include detailed information and optional supporting documents, such as scanned approval letters or sanction orders, in any file format.
All submitted service requests appear in the assigned staff members' queues and on the 'Service Widget' on their homepage. If multiple staff members are responsible for handling a request type, the request appears in all their queues, and any one of them can 'claim' it for processing. Servicing staff can access relevant details, and forward the request for online approval if required. Once approved, the request is processed, and the user is automatically notified of status updates through email as well as app notifications.
In situations where the staff member who claimed a request becomes unavailable, administrators can seamlessly transfer the request to another staff member, ensuring uninterrupted service delivery.
The upgraded Camu 'Services' module transforms service management in educational institutions, offering a structured, efficient, and automated approach to handling requests and grievances. With robust workflow automation, clear approval processes, and real-time updates, institutions can enhance operational efficiency while ensuring a seamless experience for both students and staff.
Stay ahead with Camu—where innovation meets efficiency!